Lead change through dialogue (Part 1)
Leading change through dialogue is challenging but not as hard as trying to lead change without dialogue. To innovate during these fractured times, leaders must engage hearts not just minds,…
Turning down the heat
When it comes to talking together, emotional reactions scupper a difficult conversation. Whether tempers flare or walls of silence go up, defensiveness derails.
Why we need to talk (and how we can)
Having been a consultant psychologist for nearly 20 years, I observe many leaders and managers facing communication challenges. Here are some of the comments I’ve heard from clients over the…
How leaders can build trust across the whole organisation
“Trust, not authority, is the only glue that will hold organizations together in a diverse, global, technology-empowered world” Paul Polman, CEO Unilever Building trust not only between individuals but also…
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