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How leaders can build trust across the whole organisation

“Trust, not authority, is the only glue that will hold organizations together in a diverse, global, technology-empowered world” Paul Polman, CEO Unilever

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Building trust not only between individuals but also systemically – between teams and across a whole organization – is vital for enhanced business performance and employee wellbeing. I offer three practical solutions for increasing trust through better quality dialogue, more constructive challenge and healthy interactions between teams at different levels.

Trust is a hot topic in business. Since the 2008 financial crash and a seemingly never-ending stream of scandals such as bribery in big pharm companies and the Volkswagen emissions debacle, there has been a proliferation of ‘trust’ events to explore how to restore a better relationship between companies and customers. In a recent article in the FT (18 July ’17), Michael Skapinker argues that shifting the focus from talking about trust to building trustworthy organizations through changed behaviour is the right next step. I wholeheartedly agree.  Read more